Returns & Refunds Policy
Last updated: May 2026
At Long Play Apparel, we sell vintage and pre-loved clothing. Each item is individually sourced, checked, measured and described as accurately as possible before sale.
As many of our items are vintage, pre-owned or one-off pieces, signs of previous wear may be present. We aim to highlight noticeable flaws, marks, wear or defects in the product description and/or photographs wherever possible.
This policy explains how returns, refunds and cancellations work when buying from Long Play Apparel.
1. Your Right to Cancel
If you buy from us online, you have the legal right to cancel your order within 14 days of receiving your item, without giving a reason. This is sometimes called your “cooling-off period”.
To cancel your order, you must contact us within 14 days of receiving your item.
Once you have told us you wish to return an item, you then have 14 days to send the item back.
Please contact us before returning any item so we can confirm the return and issue the correct returns label/instructions.
2. How to Start a Return
To start a return, please contact us using the contact form on our website or by emailing hello@longplayapparel.co.uk.
Please include:
- Your full name
- Order number
- Item being returned
- Reason for return
- Whether the item is faulty, damaged, not as described, or being returned under your right to cancel
Once your return request has been reviewed, we will provide return instructions and, where applicable, issue a returns label.
Please do not return items without contacting us first. Returns sent without prior contact may take longer to process.
3. Return Conditions
Returned items must be sent back in the same condition they were received.
Items must be:
- Unworn, other than briefly tried on
- Unwashed
- Unaltered
- Free from new marks, odours, damage, pet hair or other signs of use
- Returned with any original tags, labels or packaging where applicable
We reserve the right to reduce the refund amount if the item has been handled beyond what is necessary to inspect or try it on, or if it is returned in a condition that affects its resale value.
4. Vintage Sizing & Fit
Please note that vintage and pre-loved clothing can fit differently from modern sizing.
Where possible, we provide sizing information and/or measurements at the point of sale to help customers make an informed decision before purchasing.
Because of this, incorrect sizing or fit is not treated as a fault or misdescription where accurate sizing information and/or measurements were provided in the listing.
This does not affect your statutory right to cancel an online order within the legal cancellation period.
Outside of your statutory cancellation rights, we do not offer refunds simply because an item does not fit, so please check all sizing information carefully before ordering.
5. Faulty, Damaged or Not as Described Items
We do our best to describe every item honestly and accurately.
Because our items are vintage or pre-loved, some signs of age, wear or use should be expected. These may include light fading, small marks, minor cracking to prints, loose threads, bobbling or general wear consistent with age.
An item will not usually be considered faulty simply because it shows signs of previous wear, provided these are consistent with the item’s age and condition, or were shown/described before purchase.
However, if your item arrives faulty, damaged, or significantly not as described, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the fault or damage
Where an item is confirmed to be faulty or not as described, we will offer an appropriate remedy in line with your consumer rights. This may include a refund, repair, replacement, or other resolution depending on the circumstances.
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. Consumers may have the right to reject faulty goods within 30 days.
6. Return Postage
You must contact us before returning your item so we can issue the correct returns label or return instructions.
For returns made under your right to cancel, return postage costs may be the responsibility of the customer unless otherwise agreed.
For items confirmed as faulty, damaged or not as described, we will cover the cost of return postage.
If we provide a prepaid returns label for a change-of-mind return, the cost of the return label may be deducted from your refund unless we confirm otherwise.
7. Refunds
Once we receive your returned item, we will inspect it and confirm whether the return has been approved.
Approved refunds will be processed back to your original payment method.
Refunds will usually include the item price and, where legally required, the standard outbound delivery cost. If you selected a premium or express delivery service, we are only required to refund the cost of our standard delivery option.
Refunds will be processed within 14 days of us receiving the returned item, or within 14 days of receiving valid proof that the item has been returned.
Please note that your bank or payment provider may take additional time to process the refund.
8. Exchanges
As most of our items are one-off vintage or pre-loved pieces, we usually cannot offer like-for-like exchanges.
If you would like a different item, the original item will need to be returned in line with this policy and a new order placed separately.
9. Items That Cannot Be Returned
We may be unable to accept returns where:
- The item has been worn beyond trying on
- The item has been washed
- The item has been altered, repaired or modified by the customer
- The item has been damaged after delivery
- The item has new odours, stains, marks or pet hair
- Tags or packaging have been removed where this affects resale
- The return was sent without contacting us first and cannot be properly identified
This does not affect your statutory rights if an item is faulty or not as described.
10. Late or Unauthorised Returns
If you contact us outside the legal cancellation period, we may not be able to accept your return unless the item is faulty or not as described.
Returns sent without prior contact may be delayed or refused if we cannot identify the order or confirm the reason for return.
11. How to Contact Us
To request a return, please contact us using the contact form on our website or by emailing hello@longplayapparel.co.uk.
Please include your order number and the details of the item you wish to return.