Shipping Policy

Last updated: August 2026

1. Introduction

This Shipping Policy explains how delivery works when you place an order with Long Play Apparel.

Long Play Apparel is a UK-based business selling vintage and pre-loved American sportswear, including jerseys, jackets, hoodies, sweatshirts, T-shirts, caps and accessories.

Most of our items are one-off pieces, so please make sure your delivery details are correct before placing your order.

2. Where We Ship

We currently offer shipping to:

• United Kingdom
• United States
• Selected international destinations

Available delivery countries may vary depending on courier availability, parcel size, parcel weight, destination restrictions, customs requirements, or temporary service disruption.

If your country is available at checkout, we currently offer delivery to that location.

If your country is not available at checkout, we are unable to ship there at this time. You are welcome to contact us before ordering if you would like us to check whether delivery may be possible.

3. UK Shipping Options

UK delivery options and prices are shown at checkout.

We may offer services such as:

• UK standard delivery
• UK tracked delivery
• UK express delivery, where available
• Free UK delivery on qualifying orders

Delivery options may vary depending on the size, weight and value of your order.

Where tracking is included, tracking details will be provided once your order has been dispatched.

4. International Shipping Options

International delivery options and prices are shown at checkout.

We currently offer international shipping to selected destinations, including the United States where available.

International orders are usually sent using a tracked or tracked-and-signed service where available. The exact service may vary depending on the destination, parcel size, parcel weight and courier availability.

If tracking is provided, you will receive tracking details once your order has been dispatched.

5. Dispatch Times

We aim to dispatch orders within 1–3 working days after payment has been received.

Orders are usually processed Monday to Friday, excluding UK bank holidays.

During busy periods, sales, live selling events, or periods of high order volume, dispatch may take slightly longer.

If there is a significant delay with your order, we will do our best to contact you.

6. Estimated Delivery Times

Delivery times are estimates only and are not guaranteed unless clearly stated at checkout.

As a general guide:

International delivery can sometimes take longer due to customs checks, local postal services, courier delays, public holidays, strikes, severe weather, or other events outside our control.

7. Delivery Costs

Delivery costs are shown at checkout before you place your order.

Delivery charges may depend on:

• Item size
• Item weight
• Delivery location
• Delivery method selected
• Order value
• Promotional offers

Where free delivery is available, this will be shown on the website or at checkout.

8. Free UK Delivery

We currently offer:

Free UK delivery on orders over £50.

The order must meet the free delivery threshold after discounts have been applied, unless stated otherwise.

Free delivery applies to UK delivery only, unless clearly stated as part of a separate promotion.

We reserve the right to amend or withdraw free delivery offers at any time.

If you return part of an order and the remaining order value falls below the free delivery threshold, we may deduct the original delivery cost from your refund where legally permitted.

9. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, sales tax, handling fees, brokerage fees, or other charges when the parcel arrives in the destination country.

Unless clearly stated at checkout, these charges are not prepaid by Long Play Apparel and are the responsibility of the customer.

This means your order may be sent on a Delivered Duties Unpaid, also known as DDU, basis.

If duties, taxes or import fees are due, your local customs authority, courier or postal service may contact you directly before delivery.

Long Play Apparel does not control these charges and cannot predict the exact amount that may be payable.

Please check your country’s import rules before placing an order if you are unsure.

10. Customs Delays

International parcels may be delayed by customs checks or local import processes.

These delays are outside our control.

We will provide tracking information where available, but we cannot speed up customs clearance once a parcel has left the UK.

If customs requires additional information from you, please respond to the courier, postal service or customs authority as soon as possible to avoid further delays or the parcel being returned.

11. Refused, Unpaid or Unclaimed International Orders

If an international order is refused, left unclaimed, or returned to us because customs duties, taxes or import charges were not paid, we may deduct any return postage costs, courier fees, customs charges, handling fees or other costs incurred from your refund where legally permitted.

Original delivery charges may not be refundable in these circumstances.

If the parcel is not returned to us, we may be unable to issue a refund.

12. Delivery Providers

We may use Royal Mail, Evri, DPD, Yodel or other delivery providers depending on the size, value and destination of the order.

For international orders, we may use Royal Mail International, Parcelforce, courier services, or partner delivery networks.

The delivery provider used may vary from order to order.

Where tracking is available, tracking details may be provided by email, text message or through your order account.

13. Tracking Your Order

If your order is sent using a tracked service, we will provide tracking information where available.

Please allow time for tracking information to update after dispatch.

For international orders, tracking may update at different stages depending on the destination country and local delivery partner.

If you have not received tracking details, or your tracking has not updated for several days, please contact us using the contact form on our website or via Instagram at @longplayapparel.

14. Incorrect or Incomplete Delivery Details

You are responsible for providing accurate delivery information at checkout.

Please check your:

• Full name
• House number or building name
• Street address
• Town or city
• County, state or region
• Postcode or ZIP code
• Country
• Contact details

We are not responsible for orders delayed, lost or returned due to incorrect or incomplete delivery details provided by the customer.

If an order is returned to us because the address was incorrect or incomplete, you may be responsible for any additional postage costs before the order is resent.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

15. Missed Deliveries and Collection Points

If a delivery attempt is missed, the courier or postal service may leave a calling card, send a notification, or take the parcel to a local collection point.

It is your responsibility to rearrange delivery or collect the parcel within the courier’s stated timeframe.

If an order is returned to us because it was not collected or delivery was not rearranged, you may be responsible for any additional postage costs before the order is resent.

16. Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to allow a reasonable amount of time for the delivery provider to investigate or confirm that the parcel is lost.

For international orders, we may need to allow additional time for customs clearance and overseas postal investigations.

Where a parcel is confirmed as lost by the delivery provider, we will offer an appropriate resolution. This may include a refund or replacement where possible.

As most Long Play Apparel items are one-off vintage or pre-loved pieces, a like-for-like replacement may not be available.

17. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

• Your order number
• Photographs of the damaged packaging
• Photographs of the item, if damaged
• A brief description of the issue

Please keep the packaging until the issue has been reviewed, as the delivery provider may need evidence as part of a claim.

18. Combining Orders

If you place multiple orders close together, we may be able to combine them before dispatch.

Please contact us as soon as possible if you would like orders combined.

We cannot guarantee that orders can be combined once they have been processed or dispatched.

If shipping costs are reduced as a result of combining orders, we may refund the difference where appropriate.

19. Packaging

We aim to package orders securely and appropriately for delivery.

As part of our vintage and pre-loved approach, we may reuse or recycle packaging materials where suitable, while still ensuring your order is protected in transit.

20. Delivery Restrictions

Some delivery services may have restrictions based on:

• Parcel size
• Parcel weight
• Delivery location
• Courier availability
• Customs restrictions
• Import rules
• Temporary service disruption

If we are unable to ship your order using the selected method, we will contact you to arrange an alternative or issue a refund where necessary.

21. Order Not Received but Marked as Delivered

If tracking shows your order as delivered but you have not received it, please check:

• Safe places around your property
• Neighbours
• Household members
• Reception or mail rooms, if applicable
• Any delivery photo or GPS information provided by the courier

If you still cannot locate the parcel, please contact us as soon as possible so we can help investigate with the delivery provider.

22. Returns

This Shipping Policy should be read alongside our Returns & Refunds Policy.

If you need to return an item, please contact us before sending it back so we can confirm the return and issue the correct returns label or return instructions.

Please do not return items without contacting us first.

23. Contact Us

If you have any questions about shipping or delivery, please contact us through:

Website: longplayapparel.co.uk
Contact form: Available on our website
Instagram: @longplayapparel
Email: hello@longplayapparel.co.uk