Shipping Policy

Last updated: May 2026

1. Introduction

This Shipping Policy explains how delivery works when you place an order with Long Play Apparel.

Long Play Apparel is a UK-based business selling vintage and pre-loved American sportswear, including jerseys, jackets, hoodies, sweatshirts, T-shirts, caps and accessories.

Most of our items are one-off pieces, so please make sure your delivery details are correct before placing your order.

2. Delivery Locations

We currently ship to:

  • United Kingdom

If your location is not available at checkout, we may not currently offer delivery to your area.

We may update our delivery locations from time to time.

3. Dispatch Times

We aim to dispatch orders within 1–3 working days after payment has been received.

Orders are usually processed Monday to Friday, excluding bank holidays.

During busy periods, sales, live selling events, or periods of high order volume, dispatch may take slightly longer.

If there is a significant delay with your order, we will do our best to contact you.

4. Delivery Times

Estimated delivery times will depend on the delivery method selected at checkout.

As a general guide:

Delivery AreaEstimated Delivery Time
UK Standard Delivery2–4 working days after dispatch
UK Tracked Delivery1–3 working days after dispatch
UK Express DeliveryN/A
International DeliveryN/A

Delivery times are estimates only and are not guaranteed unless expressly stated.

We are not responsible for delays caused by postal services, couriers, incorrect delivery details, customs, severe weather, strikes, bank holidays or events outside our reasonable control.

5. Delivery Costs

Delivery costs are shown at checkout before you place your order.

Delivery charges may depend on:

  • Item size
  • Item weight
  • Delivery location
  • Delivery method selected
  • Order value
  • Promotional offers

Where free delivery is offered, this will be shown on the website or at checkout.

6. Free Delivery

We may offer free delivery on qualifying orders.

For example:

Free UK delivery on orders over £50.

If a free delivery offer is available, the order must meet the stated minimum spend after discounts and before any excluded charges, unless stated otherwise.

We reserve the right to amend or withdraw free delivery offers at any time.

If you return part of an order and the remaining order value falls below the free delivery threshold, we may deduct the original delivery cost from your refund where legally permitted.

7. Delivery Providers

We may use Royal Mail, Evri, DPD, Yodel or other delivery providers depending on the size, value and destination of the order.

The delivery provider used may vary from order to order.

Where tracking is available, tracking details may be provided by email, text message or through your order account.

8. Tracking Your Order

If your order is sent using a tracked service, we will provide tracking information where available.

Please allow time for tracking information to update after dispatch.

If you have not received tracking details, or your tracking has not updated for several days, please contact us using the contact form on our website.

9. Incorrect or Incomplete Delivery Details

You are responsible for providing accurate delivery information at checkout.

Please check your:

  • Full name
  • House number or building name
  • Street address
  • Town or city
  • Postcode
  • Country
  • Contact details

We are not responsible for orders delayed, lost or returned due to incorrect or incomplete delivery details provided by the customer.

If an order is returned to us because the address was incorrect or incomplete, we may ask you to pay any additional postage costs before the order is resent.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

10. Missed Deliveries and Collection Points

If a delivery attempt is missed, the courier or postal service may leave a calling card, send a notification, or take the parcel to a local collection point.

It is your responsibility to rearrange delivery or collect the parcel within the courier’s stated timeframe.

If an order is returned to us because it was not collected or delivery was not rearranged, we may ask you to pay additional postage costs before resending it.

11. Lost or Delayed Parcels

If your order has not arrived within the expected delivery timeframe, please contact us.

We may ask you to allow a reasonable amount of time for the delivery provider to investigate or confirm that the parcel is lost.

Where a parcel is confirmed as lost by the delivery provider, we will offer an appropriate resolution. This may include a refund or replacement where possible.

As most Long Play Apparel items are one-off vintage or pre-loved pieces, a like-for-like replacement may not be available.

12. Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please include:

  • Your order number
  • Photographs of the damaged packaging
  • Photographs of the item, if damaged
  • A brief description of the issue

Please keep the packaging until the issue has been reviewed, as the delivery provider may need evidence as part of a claim.

13. International Shipping

If international shipping is available, delivery times and costs will be shown at checkout.

International orders may be subject to customs duties, import taxes, handling fees or other charges when the parcel arrives in the destination country.

These charges are not set by Long Play Apparel and are the responsibility of the customer, unless stated otherwise at checkout.

We are not responsible for delays caused by customs checks, import processes or local delivery services.

If an international order is refused, unclaimed or returned due to unpaid customs charges, we may deduct any return postage, charges or costs from your refund where legally permitted.

14. Combining Orders

If you place multiple orders close together, we may be able to combine them before dispatch.

Please contact us as soon as possible if you would like orders combined.

We cannot guarantee that orders can be combined once they have been processed or dispatched.

If shipping costs are reduced as a result of combining orders, we may refund the difference where appropriate.

15. Packaging

We aim to package orders securely and appropriately for delivery.

As part of our vintage and pre-loved approach, we may reuse or recycle packaging materials where suitable, while still ensuring your order is protected in transit.

16. Delivery Restrictions

Some delivery services may have restrictions based on:

  • Parcel size
  • Parcel weight
  • Delivery location
  • Courier availability
  • Service disruptions

If we are unable to ship your order using the selected method, we will contact you to arrange an alternative or issue a refund where necessary.

17. Order Not Received but Marked as Delivered

If tracking shows your order as delivered but you have not received it, please check:

  • Safe places around your property
  • Neighbours
  • Household members
  • Reception or mail rooms, if applicable
  • Any delivery photo or GPS information provided by the courier

If you still cannot locate the parcel, please contact us as soon as possible so we can help investigate with the delivery provider.

18. Returns

This Shipping Policy should be read alongside our Returns & Refunds Policy.

If you need to return an item, please contact us before sending it back so we can confirm the return and issue the correct returns label or return instructions.

Please do not return items without contacting us first.

19. Contact Us

If you have any questions about shipping or delivery, please contact us through:

Website: longplayapparel.co.uk
Contact form: Available on our website
Instagram: @longplayapparel
Email: hello@longplayapparel.co.uk